Your safety is our first priority
100% verified drivers. Background-checked annually. Live GPS tracking on every trip. One-tap emergency access. GeraRide is built safe from the ground up.
Safety features on every ride
Built in from day one — not added on as an afterthought.
Driver Verification
Every driver completes identity verification before their first ride. We verify government-issued ID, driver's licence, and vehicle registration. Unverified drivers cannot accept bookings.
Background Checks
All drivers must hold a current criminal record check from their own jurisdiction at onboarding (e.g. DBS in the UK, equivalents elsewhere). The driver supplies this; we review the document. Any disclosed criminal conviction is reviewed against our acceptance policy and may result in suspension. Real third-party DBS-direct integration is on the roadmap for 2027.
Live GPS Tracking
Your exact route is tracked from the moment your driver accepts the ride to drop-off. If your route deviates significantly from the expected path, our systems flag it automatically.
Panic Button
One tap in the app activates our emergency response. We alert local emergency services with your GPS coordinates and notify your emergency contacts simultaneously. Available on every active trip.
Trip Sharing
Share a live link of your trip with up to 5 trusted contacts. They can watch your ride in real-time — your location, driver details, and estimated arrival. No app required on their end.
Driver Ratings
After every trip, you rate your driver. Drivers with ratings below 4.5 are automatically reviewed. Drivers with persistent poor ratings are suspended. Your ratings directly affect driver quality.
Community Guidelines
Safety is a shared responsibility. These guidelines apply to every driver and passenger on GeraRide.
For Drivers
- Accept only trips booked through the GeraRide app — never informal requests
- Never ask passengers for personal contact details or to continue outside the app
- Maintain a clean, roadworthy vehicle at all times
- Do not use a phone while driving — use hands-free or pull over
- Respect all local traffic laws and speed limits
- Do not consume alcohol or drugs before or during a shift
- Treat all passengers with respect regardless of background or destination
- Immediately report any safety incident to GeraRide support
For Passengers
- Always verify your driver's name, photo, and plate number before getting in
- Sit in the back seat when travelling alone
- Share your trip link with a trusted contact before departing
- Trust your instincts — if something feels wrong, cancel the trip and exit safely
- Report any concern immediately using the in-app panic button or safety report
- Do not share personal details with your driver beyond what is necessary
- Rate your driver honestly — your feedback improves safety for everyone
In an emergency
If you feel unsafe during a trip, here is exactly what to do.
Tap the shield icon
Available during any active trip in the bottom of the booking screen.
Select your emergency
Choose from: Call 112, Share location with emergency contact, or Report a safety issue.
We act immediately
Our safety team is alerted. Your GPS location is shared with local emergency services if you choose Call 112.
Follow-up support
Our safety team follows up within 1 hour of any emergency report. All incidents are reviewed within 24 hours.
Emergency contacts
GeraRide Safety
In-app panic button
Fastest route to help
Emergency Services
112 / 911 / 999
Local emergency number
GeraRide Support
support@geraride.com
24/7 safety team
The SafeRide Guarantee
Every driver on GeraRide is 100% verified. Every trip is tracked. Every passenger has one-tap access to emergency services. If you experience any safety issue on a GeraRide trip, our team will review it within 24 hours and act on every report.
This is not a checkbox. It is how we operate in every city, every country, every day.